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Live Industry Discussion: Improving the Telephone Interactions with Your Callers
publication date: Aug 19, 2009
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author/source: Staff
 Improving the telephone interactions with your callers can add thousands of dollars in monthly revenue to your bottom line!Join Home Cleaner Magazine Publisher Perry Phillips on this Live Industry Discussion Thursday August 27th at 4:00PM EST;his special guest is Tiger Downey, Owner of Perceptionist Inc. According to Purdue University's Center for Customer Driven Quality, the number one driver of customer satisfaction and willingness to purchase is first call resolution....that means, more than anything else, your callers want their need resolved in one phone call. They don't want to play phone tag and they don't want voicemail! They want to check it off their to-do list and move on. We will discuss ways to increase your first call resolution rate which will help you book more jobs and keep your schedule full! Call Instructions: Dial: 605-475-6333 Enter Code: 232426 |
